Education Front Door referrals

Universal and Targeted level support for schools is delivered through planned, proactive support (e.g. link adviser/EP consultations and training) and Advice and Guidance through the Inclusion Helpline and named service contacts. The Education Front Door is only for referrals for support at an Enhanced Level. Please ensure you have accessed the above support BEFORE submitting a referral.

Inclusion helpline: 01273 481967

Term 1:                      Mon – Fri 9.30 – 12.30

Term 2 onwards:   Mon – Fri 8:30 – 5:00 (4pm on Fridays)

Referrals for support purely around behaviour or attendance should not be made through the Front Door. Please speak to your relevant Inclusion Adviser or Attendance Single Point of Contact to discuss these further.

You may find the following documents useful when planning your graduated response to a child’s needs:

·         SEN Matrix

·         Universally Available Provision

Front Door referral forms

Individual referral form (for primary and secondary schools)

Early Years referral form (for pre-schools)

Further information 

Front Door School and Setting Guidance

Front Door Service Summary Information Book 

How to submit

You can save the form to your computer (using the 'save as' feature) and complete it as needed over time. You can then email the completed form to the Front Door email ( along with any additional information and/or documents using secure email.

After submission to the Front Door inbox you will receive confirmation of receipt. This method of completion and submission is secure.  Please note the Front Door is a term-time only service.

Our privacy notice sets out how Education East Sussex protects and makes use of any information that you give us when you come into contact with our services. We are committed to ensuring that your privacy is protected. Any information you provide us will only be used in accordance with this privacy statement or our legal obligations. If you require a paper version of the policy please email:  education.